Vacancy: Business Process Analyst / Auditor (Consultant)
We are looking for an experienced Business Process Analyst / Auditor with a consulting background to lead process audits, optimisation, and automation initiatives for ourselves and our clients. This role is ideal for someone who thrives in dynamic, fast-paced environments and has a strong understanding of process redesign, risk analysis, automation, and CRM system integration.
As a key consultant, you will be responsible for analysing and improving business processes across the entire customer lifecycle, ensuring seamless integration with CRM and other operational systems. You will play a key role in helping clients streamline workflows, identify inefficiencies, and implement AI-driven automation solutions.
Key Responsibilities
1. Process Audits & Documentation
- Conduct high-level audits of client business processes across marketing, sales, customer service, and operations.
- Document all “As-Is” processes, including text-based descriptions and process flow diagrams.
- Identify bottlenecks, inefficiencies, risks, and opportunities for optimisation.
2. Process Optimisation & Redesign
- Develop “To-Be” process models focusing on automation, AI integration, and RevOps best practices.
- Ensure optimised processes account for all functionalities across CRM, ERP, and other business systems.
- Recommend solutions that improve efficiency, scalability, and compliance.
3. Automation & System Integration
- Identify and implement automation opportunities within client operations.
- Ensure seamless CRM (HubSpot) integration with ERP, LMS, marketing automation, and analytics platforms.
- Collaborate with developers and system architects to execute digital transformation strategies.
4. Risk Management & Compliance
- Assess risks associated with current business processes.
- Develop risk mitigation frameworks to ensure process stability and regulatory compliance.
- Assist clients in managing operational change and reducing process-related risks.
5. Consulting & Client Engagement
- Serve as a trusted consultant to client leadership teams, guiding them through process transformation.
- Lead client workshops, training sessions, and change management programs.
- Work closely with client stakeholders to drive adoption and continuous process improvement.
Required Experience & Qualifications
- 5+ years experience in business process analysis, auditing, or process consulting.
- Strong experience in business process reengineering (BPR), workflow optimisation, and automation.
- Understanding of CRM systems (HubSpot preferred) and enterprise software integration.
- Expertise in risk assessment, compliance, and process governance frameworks.
- Experience leading digital transformation and RevOps consulting projects.
- Ability to create structured business process documentation, including BPMN diagrams and SOPs.
- Strong client-facing and consulting skills, with experience managing enterprise-level clients.
- Ability to work independently and deliver high-impact process improvements.
Preferred Qualifications
- Certifications in Business Process Management (BPM), Lean Six Sigma, AI-powered automation, or Change Management.
- Experience working with AI-driven business process optimisation tools.
- Background in consulting or agency environments, with exposure to multiple industries.
- Experience integrating CRM with ERP, marketing automation, and analytics platforms.
Why Join Us?
- Cutting-edge AI & automation projects at the forefront of digital transformation.
- Work with a diverse range of enterprise clients across multiple industries.
- Flexible remote work environment with opportunities for professional growth.
- Be part of a high-impact consulting team driving real business change.
